The New York Daily News has a new report out containing emails exchanged between EMS supervisors where employees discuss numerous "lost calls" from the New York City's new 911 system. The new computer system has come under fire recently for various technical glitches, although Mayor Bloomberg has said on his weekly WOR 710 radio show that it's nothing more than the usual technical glitches a new system goes through.
Following the death of 4-year-old Ariel Russo in a car accident on the Upper West Side, the city's 911 system was blamed by some after it reportedly caused as much as a 4 minute delay in response time to the scene. Now Russo's parents are suing the city for $40 million. The Daily News report shows emails being sent just hours following Russo's death talking about issues with the new $88 million 911 system. According to the emails, supervisors were already aware of the issues with "lost calls," which are described as transmissions from the NYPD to EMS that fail to reach the recipient.
According to the Daily News report, various officials have denied there being any "lost calls" with the new 911 system. “There has not been a single lost call with the new system,” Deputy Fire Commissioner Frank Gribbon said on Monday. “The new ICAD system is so fast that the moment the NYPD call taker starts keying in information, the transmission starts to EMS. There are instances when we receive partial data from ICAD. But we always get the full data within seconds.”